# Requesting a refund

{% hint style="danger" %}
Canceling a service with an immidiet effect won't provide an automatic refund
{% endhint %}

## Refund policy

Crunchbits offers a 3-day money-back guarantee for specific services. A refund claim must be started within the first 3 days of the **initial** **service** term. This policy does not cover costs for any add-on packages and is only applicable to new Crunchbits customers. The following are exceptions to the standard refund policy:

* Custom Dedicated Servers: No refunds for any custom dedicated servers (any server that is not instant deploy).
* GPU Products: No refunds for any GPU products (Dedicated or Cloud/VM).
* Promotional Products: No refunds will be provided for any promotional products, including those purchased using discount coupons. Promotional products will be clearly delineated with a \[PROMO] tag or similar obvious indication. Only store credit will be issued, and no full refunds will be given under any circumstances.
* Cryptocurrency Payments: Cryptocurrency payments can only be refunded as store credit, not to the original payment method.
* IP Connectivity Issues: No refunds will be provided for issues related to IP connectivity that arise from local regulations or government-imposed restrictions in any country. If the IP is functional and accessible from a technical standpoint outside of such restricted regions, the service will be considered fully operational.

Circumstances under which a full refund is requested and will be denied or subject to the discretion of Crunchbits to approve or deny: If Crunchbits has any reason to believe that their Terms of Service or Acceptable Use Policy (AUP) have been violated, abused, or misused in any way or suspension due to outgoing DoS/DDoS attack(s).

You can find out more within our ToS: <https://crunchbits.com/legal/tos>

## How to request a refund?

If your service qualifies for a refund, then please follow the steps below:

### 1. Open a ticket

Log into the [billing area](https://get.crunchbits.com/), then on the left navigation bar click on `Support` \[1], then `Tickets` \[2].&#x20;

<figure><img src="https://3217125179-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6wtOLey8at9TvvKuEFk%2Fuploads%2F624FXnKx6HzlsDtp4m2S%2FCleanShot%202026-03-08%20at%2019.08.56%402x.png?alt=media&#x26;token=7450b05b-23e1-465c-bdde-07b149ae6a0c" alt=""><figcaption></figcaption></figure>

Then click on the `Open Ticket` button

<figure><img src="https://3217125179-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6wtOLey8at9TvvKuEFk%2Fuploads%2Fv1TlAKBKF58Kc3LHZQKt%2FCleanShot%202026-03-08%20at%2019.10.05%402x.png?alt=media&#x26;token=dede50f3-c292-43bd-92d7-431d6f675d83" alt=""><figcaption></figcaption></figure>

### 2. Fill out the ticket

Then select the `Billing Support` .

<figure><img src="https://3217125179-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6wtOLey8at9TvvKuEFk%2Fuploads%2FdcVV4DLvA6AUPvFmXtLQ%2FCleanShot%202026-03-08%20at%2019.10.47%402x.png?alt=media&#x26;token=747ad42e-9f46-470e-8244-9d8bfbea227e" alt=""><figcaption></figcaption></figure>

Afterward, select the correct associated service \[1], and fill out the other boxes as follows:

<table data-header-hidden><thead><tr><th></th><th></th></tr></thead><tbody><tr><td>Subject [2]</td><td><pre data-overflow="wrap"><code>Refund request - xxx.xxx.xxx.xxx
</code></pre></td></tr><tr><td>Message [3]</td><td><pre data-overflow="wrap"><code>Hello, 

I'd like to get a refund of the service xxx.xxx.xxx.xxx.
The reason for thsi refund request is due to \[Enter Reason Here]

Thank you! </code></pre></td></tr></tbody></table>

<figure><img src="https://3217125179-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6wtOLey8at9TvvKuEFk%2Fuploads%2Flry1fB7qDLnGDhVUAgzG%2FCleanShot%202026-03-08%20at%2019.13.23%402x.png?alt=media&#x26;token=6fee169c-0aeb-4796-b2a9-a5b816fd66e0" alt=""><figcaption></figcaption></figure>

### 3. Submit the ticket

After you've filled out the body of the ticket, click on the `Submit` button located at the bottom.

<figure><img src="https://3217125179-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6wtOLey8at9TvvKuEFk%2Fuploads%2FkNjSCL00qTX415TQpu5n%2FCleanShot%202026-03-08%20at%2019.16.42%402x.png?alt=media&#x26;token=33bd76f6-ca84-4735-aced-8d2edc703527" alt=""><figcaption></figcaption></figure>

### 4. Wait for the refund request to be processed

Then, wait until we get back to you!&#x20;