Disk Swap

How to request a disk swap on a dedicated server on Crunchbits

Collecting the required information/logs

1. smartctl

Start by collecting the smartctl information about the disk. You can do this with the following command:

smartctl -a /dev/sdX > smart.txt

Don't forget to replace /dev/sdx with the appropriate disk letter

2. lsblk

Then, you'll need to collect the list of your block devices, which you can do with this command:

lsblk > lsblk.txt

3. Firmware version

Afterward, check the firmware version of your LSI controller with:

dmesg | grep LSI

If it shows up empty, then on the ticket please mention that

4. Server logs

Another useful log that we always take a look at is the server logs, which can be obtained with:

dmesg > dmesg.txt

5. RAID information

If the device is in a RAID array, please share with us the status of the raid array with:

mdadm	ZFS
cat /proc/mdstat > mdstat.txt	zpool status > zpool.txt

Reporting a broken disk:

1. Open a ticket

Start by going to our client area, and then on the left navigation bar, please select Support [1] > Open Ticket [2]

2. Fill out the body of the ticket

Then, select the Technical Support department

Afterward, please select the appropriate server in the Realted Service [1] field, and fill out the Subject, and the Message part as per the table below:

Subject [2]	Disk swap request - dedicated server
Message [3]	Hello, I'd like to request a disk swap on my server [42-XX-XX]. The S/N of the disk is: [SERIAL NUMBER]. The LSI FW version is: [FW Version]. I'm also attaching the following files to this ticket: smartctl.txt lsblk.txt dmesg.txt [mdstat.txt] / [zpool.txt] [Addicional Concerns] Thank you!
Attachments [4]	smartctl.txt, lsblk.txt, dmesg.txt, [mdstat.txt] / [zpool.txt]

Please make sure to change the variables that are in square brackets to the appropriate values.

In case you aren't running RAID, then please delete the mdstat, and the zpool variables from the ticket.

If you'd like to point something out to us, or have some concerns, please put them into the Addicional Concerns variable.

Then, after filling everything out, please click the Submit button:

Then wait for us to get back to you with the next steps!