RAM Swap
How to request a RAM swap on a dedicated server
Collect the server logs
1. Server logs
A log that we always take a look at is the server logs, which can be obtained with:
dmesg > dmesg.txt2. Running a memory test
To run a memory test, please go into the Metal interface, and select your server from the list.
Then go into the Rescue tab.
Then Memtest86+ select [1], and then select the newest version [2].
Afterward, click on the Start Rescue button to start the memory test.
If it's stuck on Preparing boot environment for 10+ minutes, then first please try to restart the server. If that doesn't fix it, please reach out to us via the buttons on the right top.
After it indicates that the Rescue boot completed part is done, please wait 30 minutes, and then enter the console of the server. Here is an article on how to do that: Entering console
Then take a screenshot of the console window, and save that image as memtest.png
3. Last boot log
If your server is frequently crashing, please share with us the last boots log, which can be obtained with:
journalctl -b -1 -e -n 50000 > lastboot.txtOpen a ticket with us
1. Open a ticket
Start by going to our client area, and then on the left navigation bar, please select Support [1] > Open Ticket [2]
2. Fill out the body of the ticket
Then, select the Technical Support department
Afterward, please select the appropriate server in the Realted Service [1] field, and fill out the Subject, and the Message part as per the table below:
Subject [2]
RAM swap request - dedicated serverMessage [3]
Hello,
I'd like to request a RAM swap on my server [42-XX-XX].
I've been encountering the following errors: [list errors, as well parts of logs here]
I'm also attaching the following files to this ticket:
dmesg.txt
memtest.png
[lastboot.txt]
Thank you!Attachments [4]
dmesg.txt, memtest.png, [lastboot.txt]
Make sure to change the variables that are in square brackets.
Then, after filling everything out, please click the Submit button:
Then wait on further steps from us!
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